Privacy Policy

Introduction

At StreamBuy, we take the privacy of our users very seriously. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our live shopping platform.

Information We Collect

We collect the following types of information:

• Account information: name, email address, and language preferences when you register.
• Usage information: data about how you interact with our platform, including events viewed, products browsed, and chat messages.
• Technical information: IP address, browser type, device used, and operating system.
• Transaction information: details of purchases made during live events, including products purchased and amounts.
• Streaming information: broadcast duration, selected video quality, and minutes consumed.

Use of Information

We use your information for the following purposes:

• Provide, maintain, and improve our live shopping services.
• Process transactions and send related confirmations.
• Manage your tenant account and associated users.
• Track streaming minutes consumption according to your contracted plan.
• Send OTP codes for secure authentication.
• Monitor event capacity and manage viewer waiting lists.
• Prevent fraud and unauthorized activities.
• Comply with applicable legal obligations.

Data Sharing

We do not sell your personal information. We may share data with:

• Payment service providers (MercadoPago, Mobbex) to process transactions.
• Streaming infrastructure providers (AntMedia) for live video broadcasting.
• Communication services for sending notifications and OTP codes.
• Legal authorities when required by law.

Storage and Security

Your information is stored on secure servers. We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Authentication on our platform is performed using one-time OTP codes, eliminating risks associated with traditional passwords.

Cookies and Similar Technologies

We use session cookies necessary for platform operation, including authentication, language preferences, and multi-tenancy management. We do not use tracking cookies for advertising purposes.

Your Rights

You have the right to:

• Access your personal data stored on our platform.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Export your data in a structured format.
• Withdraw your consent at any time.

Data Retention

We retain your personal information for as long as your account is active or as necessary to provide our services. Transaction data is retained according to applicable legal periods. Live event recordings are maintained according to tenant configuration.

Minors

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

Changes to this Policy

We may update this policy periodically. We will notify you of any significant changes through our platform or by email.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us through our platform.